Service after the equipment is already working
A unit swap, an extra headset, a configuration fix after the numbering changes. We do not publish response times or hour bundles here — that is settled in a contract, if we sign one.
What to report
A phone that will not register after a PBX change. A headset that fell off its base. A room where you can see people and cannot hear the far end of the table. Put the name from the case in the model field.
What this page does not promise
Response hours, headcount, certificate numbers and “happy customers”. If a service contract needs those terms, they belong in the document, not in a line on the site.